Contact us
Certificate selection, validation questions, invoices or partnerships — reach the person who handles it. Calls are usually answered immediately during business hours; emails get a concrete answer within one business day.
Sales hotline
Mon–Sat, 9:00–21:00 (UTC+8) · call-back availableSales & billing
Replies within one business dayOffice
Building 2, Entrepreneurship Center, 96 Ruida Road, Zhengzhou High-Tech Zone, Henan, China
Visits by appointmentTechnical support
24/7 ticket responseTalk to the right person first
You are asking about IP Address SSL Certificate — $261/yr, coverage 1 public ip, issued in 1 – 3 business days.
Who to contact
- New certificate or upgrade — sales hotline or sales email. Include your domain list so we can quote accurately.
- Validation stalled — technical support. Tell us the order number and what the CA asked for.
- Installation or chain errors — technical support. Send the domain; we will run the same checks browsers do.
- Invoice, contract or reseller account — sales email. Tell us the billing entity and required documents.
What to include
- The exact hostnames that need coverage, including subdomains.
- Whether the site is commercial and whether a company name must appear in the certificate.
- Your server or gateway: Nginx, Apache, IIS, F5, cloud load balancer.
- Any compliance requirement — PCI DSS, MLPS 2.0, SM2, internal audit.
For SM2 migration or reseller partnerships, email first with a short background — those threads usually need an engineer and an account manager together.
Payment by bank transfer, card or multi-year contract. Invoices and receipts issued for every order.
Prefer to check first?
Run a free certificate inspection on your domain before you talk to anyone.